Praxisautomat
Redesign of the in clinic patient self service application that handles sick notes, medication, appointments and document uploads. Designed for diverse patient ages, especially elderly users, with simplified flows, stronger visual hierarchy, and accessible interactions. The redesign reduced confusion, lowered nurse workload, and helped the practice avoid long queues.
Challenge
Patients of very different ages and digital comfort had to complete sensitive medical tasks on an interface where the next step was often unclear and important actions were not visually highlighted.
Outcome
The redesigned flows guide patients with calm hierarchy and accessible language. Patients now complete more tasks on their own, nurses spend less time on repetitive support, and queues at the practice are noticeably shorter.
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